Receiving the Wrong Size - Measurement Guide

Dear Valued Customer,

We would like to extend our sincerest apologies for any inconvenience caused due to receiving the wrong size of apparel from our custom-made collection. We understand how frustrating and disappointing it can be to receive a product that doesn't fit properly.

Please be assured that our team is committed to resolving this issue for you promptly and ensuring that you receive the correct size that meets your expectations.

There are several possible reasons why you may have received the wrong size. For instance, it is possible that one of our sewers inadvertently added the wrong label to the garment during the manufacturing process.

To help us resolve this issue efficiently, we kindly request your assistance in measuring the garment you received. By providing accurate measurements, we will be able to determine the discrepancy and take appropriate action to ensure your satisfaction.

Please follow the instructions below to measure the apparel:

1. Find a flexible tape measure.

2. Lay the garment on a flat surface, ensuring that it is spread out evenly.

3. Our size labels are located at the back of our brand label, please take a photo of the size you received:

   

4. Follow these steps to measure garment size you received:

   

   

   

Once you have obtained these measurements, please reach out to our customer support team via email or social media. Include the details of your order, the incorrect size received, and the accurate measurements you have taken.

Our dedicated representatives will be more than happy to assist you in resolving this matter promptly and ensuring that you receive the correct size of the apparel.

Once again, we sincerely apologize for any inconvenience this has caused. We highly value your satisfaction and will make every effort to rectify this situation swiftly. Thank you for your understanding and cooperation.

Warm regards,

Printstrix Team