FAQs

  1. How to order?
    • We offer 2 ways of ordering, you may order here from our website or you can do it manually via Facebook or Instagram: https://linktr.ee/printstrix

  2. What is your production Lead Time?
    • 8 to 14 days. We ship every Monday only, Cutoff is every Sunday - 11:30 PM. We don't accept rush orders as of the moment

  3. What is the order process?
    1. Check out your order from our website or complete the manual order form
    2. We will send you proof/s (cutout version of your photo) to approve | Proofs will be sent during Monday - Wednesday
    3. Once approved, allow 4-6 days for us to produce the item
    4. Tracking numbers will be sent via email once your order is shipped

  4. Where do I send the photos?
    • You may upload files upon ordering here in our website or send them to our email (for manual orders): heythere@printstrix.com

  5. How much is the shipping fee?
    • Starts at P120.00 - nationwide via J&T Express

  6. How are the items packaged?
    • Each item is individually packaged inside a sealed adhesive plastic bag. Depending upon the size of the order, the items are then placed within an envelope or box.

  7. Do you accept COD?
    • We don't do COD since all of our items are custom-made, we only make the product once payment is confirmed 😊

  8. Where are you located?
    • We are based in Pampanga, Philippines but we ship nationwide

  9. Do you edit/photoshop our photos?
    • Our artist will use the same exact photo that you will provide. We don't change colors, remove shadows, or do photo editing (add ears, hairs, etc. when the photo provided is cropped)

  10. What are the Mode of Payment available?


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    To ensure that the Printstrix experience stays top-notch for our amazing customers, we limit the number of orders we cater every 15 days.

    Learn more about our policies: Shipping Policy, Return & Refunds

    If you have any questions, clarifications, or special requests, You can always reach us thru email or any of our social media accounts.