Refund policy
Returns & Refunds
Since all our products are custom made, we do not allow returns for reason unrelated to quality. We cannot refund or reproduce your order if you ordered the wrong size/photo or prefer a different product. However, if you are unhappy with your order please reach out and we will try our best to help you out!
Damaged/Defected Items
If there is an issue with your items, please contact us within 24 hours from delivery with a photo and your order number. We will reproduce any defective items after verifying the issue.
We may request that you return 100% of a defective order before we reproduce your order.
Wrong Trace Out
We send out proofs to approve before we print and produce any order. We cannot offer refunds or reprints if none or incorrect trace instructions were left after the approval of the proof.
If you do leave specific instructions and you receive something different, it is possible our artist modified the trace to best suit our printing method. We cannot guarantee all special instructions/requests. If you are not happy with the way they came out please contact us with a photo of the item within 24 hours after receiving them and we will help you the best we can!
Cancellations
If you would like to cancel your order please do so within 12 hours of ordering and we will fully refund your order. We cannot offer full refunds if your order goes into production. Please send us an email with your order number and we will process your cancellation request.
Order is lost or missing
If your tracking number says "Delivered" but you cannot find your package and you're certain nobody has moved it or accepted it for you, please contact us immediately to help you out on filing claims to the courier.
Once an order leaves our facility, it is under the care and responsibility of J&T Express. Any missing deliveries must be reported to J&T Express. Printstrix is not responsible for any missing or lost orders. Your tracking number will give you an estimated delivery date. A signature is not required for delivery. You must be available to receive this delivery personally, if not you risk your delivery being lost or stolen.
If you feel that there may be issues receiving your order in person, please contact us or J&T Express with the tracking number to schedule a pickup at the nearest J&T Express branch.