We cap orders monthly to maintain quality. Secure yours now.
The canvas cloth is wrapped around a sturdy 9″x12″ wood frame with 3/4″ thickness, and comes with a sawtooth hangar on the back of the frame so that you can hang the picture anywhere you want.
We also provide the printable digital file upon request so that you can use the image to print onto other items such as our customized throw pillows.
To start on your design, choose from one of our templates displayed on this page, then send us a picture of your pet. We’ll combine your pet’s picture into the template, then send you a proof to approve before printing and shipping your item to you.
💬 Frequently Asked Questions
Why is the processing time so long?
Because we don’t mass-produce anything here — every piece is made especially for you 🧡 We know waiting can be tough, but trust us: it’s worth the wait when it’s made with love!
Can I rush my order or request express processing?
Yes! For some items like socks, stickers, and mousepads, we offer limited rush production slots. We keep our production slots capped each month to ensure quality — no shortcuts!
Should I pre-trace my face or cut out my photo myself?
Only if you’re super particular. Otherwise, no need — just send us the original photo and our team will take care of the cutout for you 👌
Can you edit or Photoshop the photo I send?
Nope. What you send is what we use. We don’t adjust colors, remove shadows, or add missing parts (like cropped hair or ears). We would highly appreciate if your photo is clear and complete.
What if I want to make changes?
If you selected Send Proofs, we’ll show you a cutout before printing. You can request tweaks of final layout before production — we want you to love what you get.
Can I cancel or change my order?
As long as we haven’t started production yet — yes, you can! Just message us ASAP. Once it’s in production, we can no longer cancel or make changes.
What if I don’t like my order? Can I return or exchange it?
Your feedback matters a lot to us! If something's not quite right, just reach out — we're always open to improving and making things better 💛
Can I send this as a gift directly to someone else?
Absolutely! Just enter the recipient’s name and address at checkout. Want to include a note? Go for it — we’ll leave out any receipts and make it extra special.
How do I take care of my personalized item?
To keep your item looking fresh and fun, machine wash it cold, inside out, with like colors and mild detergent. Hang dry — or if you must machine dry, use air or low heat only and remove promptly.